Katie Freerksen

Statement

As a Software Engineer (in training), I bring a diverse skill set and experience in Python, Java, C#, ASP.Net core, JavaScript, HTML and CSS. I have a strong background in customer service and exceptional teamwork. I have thrived at the DMACC IT Help Desk and have over a year of experience in IT Support. My greatest accomplishment is being accepted into the TechWise Software Engineering program supported by Google, where I am further honing my skills and knowledge in the field.

What sets me apart is my ability to effectively communicate with clients, coworkers, and management, ensuring that project objectives are met with the best possible outcome. I value dedication to providing the best possible experience for the end user, while maintaining an efficient and reliable approach to project delivery. I am always striving for improvement, and expect the same level of excellence from those around me. Lets connect and discuss how my skills and experience can benefit your organization.

Experience

Technology Technician

Solutions Management Group

July 2022 - Current

• Train new support staff and update training documentation
• Outline procedures and suggest improvements
• Support Faculty, Staff and Students through transition to new Tech Support team
• Work with AV team and Computer Repair to complete upgrades and installs on schedule

IT Help Desk Technician

Des Moines Area Community College

February 2022 - July 2022

• Provide exceptional customer service for Tier 1 tech support calls
• Process tickets and resolve them out efficiently
• Supported Faculty, Staff and Students through System Migration to Ellucian Banner 9 upgrade
• Assist with Network Connectivity, Device Set-up, and Application Installs

COO and Cofounder

All Access Chess

January 2020 - Current

• Led a team of 4 engineers and 1 UI/UX designer for initial 12 month development period
• Produced product requirement documentation, customer journeys, and technical documentation
• Worked alongside the development team to resolve roadblocks with design, development and MVP requirements
• Currently work with one developer to continue working toward a minimum viable product

Chess Coach and Cofounder

Des Moines Chess Academy

April 2016 - Current

• Handle administrative requirements of the LLC, taxes, web admin duties etc.
• Fill in coaching beginner level chess programs for school age children when needed
• Oversee scheduling and registration for ongoing scholastic chess programs
• Maintain US Chess Tournament Director Certification and direct US Chess rated events once a month